Complaints Procedure

We aim to resolve every complaint fairly and quickly.

How to Complain

Email contact@The Card Loft.shop or write to us at Victorian Arcade, Walsall WS1 1RE, United Kingdom. We acknowledge complaints within 2 business days and aim to resolve them within 14 days.

Escalation

If you're not satisfied with our response, you may seek independent advice from Citizens Advice or your local Trading Standards service.

Online Dispute Resolution

EU-based customers may also use the European Commission's Online Dispute Resolution platform.

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Contact Us

Questions about this policy? Our UK support team is happy to help.

The Card Loft
Victorian Arcade, Walsall WS1 1RE, United Kingdom
Phone: +44 1924 368794
Email: contact@The Card Loft.shop
Find us on Google Maps